FREQUENTLY ASKED QUESTIONS

ARRIVALS

What is the check-in and check-out time?

Check-in is as from 2.00 p.m. and check-out at noon.

Early check-in is surcharged and subject to availability at the time of booking or upon arrival. Late check-out is surcharged and subject to availability. Luggage and departure rooms are available for early arrivals and late departures.

What are the languages spoken?

Mauritian Creole is the most spoken language among the population, but the official language is English.

However, we have multi-lingual staff working here as well, who speak both English and French.

RESERVATIONS & PAYMENT

Does Maradiva propose all-inclusive options?

We do not cater for all-inclusive packages.

Which meal plan options are available at Maradiva?

We provide half board package which consists of breakfast and dinner (no drinks), served at the main restaurant Coast2Coast.

Guests on a half board basis also receive a credit to dine at our two specialty restaurants, Cilantro and Teppan or at our sister property Sands Suites Resort & Spa.

Bed & breakfast packages are also available upon request.

What is the pet policy at Maradiva?

Pets are not allowed in the hotel premises.

Is Maradiva family friendly?

Yes, we have a mini club on site with a kids club attendant to entertain our little VIPs. Babysitting services are also available at an extra charge. Interconnecting villas are available for big families.

Which methods of payment are accepted?

We accept cash (EUR, GBP, USD, AUD, ZAR) and all major credit cards (Visa, Mastercard, American Express, Maestro, Diners Club). Travellers or personal checks are not accepted.

What is your children policy?

One child (up to 12 years old) sharing the parents’ villa stays free of charge. A supplement is applicable for additional children (up to 12 years old).

Does the resort cater for special dietary requirements?

We cater for vegetarians and non-vegetarians. However, if you have further dietary requirements (such as lactose or gluten intolerance), please inform our reservation team at time of booking or upon check-in at the resort.

VILLA

How many villas does Maradiva have?

Maradiva is an all-villa resort, comprising of 65 villas spread over 27 acres of land.

What are your interconnecting room options?

We have 10 pairs on interconnecting rooms; 4 Luxury Suite Pool Villas interconnecting with one another offering a beautiful view over the luxuriant garden and 6 Exclusive Suite Pool Villas interconnecting with our Beachfront Suite Pool Villas, providing the ultimate sea view.

Do you provide specially adapted rooms?

Our hotel is wheelchair-accessible and offers a Luxury Suite Pool Villa adapted to the needs of immobile guests. Please specify your wheelchair-friendly requirements when booking your villa.

Is there a butler service at the resort?

Butler service is available upon request for all categories of villas except for Presidential Suite Pool Villa where it is included. Should you wish to enjoy such services during your stay, kindly mention same at time of booking.

PUBLIC AREA

Does Maradiva have a Fitness Centre?

The fitness centre is open 24 hours, and our certified fitness trainers are available for fitness classes and other activities from 08:00 am to 08:00 pm.

What are the opening times of the Spa?

Maradiva Spa is open every day as from 8 a.m. to 8 p.m.

Does Maradiva have a private beach?

Set along a pristine natural beach stretch of 800m towards the end of Wolmar, the beach in front of the hotel is secluded.

Are the pools heated?

The infinity pool, the main pool at Maradiva Spa and the pool of our two Presidential Suite Pool Villas are heated during winter.

CULINARY EXPERIENCE

How many restaurants are there at Maradiva?

We have three restaurants and one bar.

“All day dining” restaurant Coast2Coast serves Mediterranean, Mauritian and International cuisines in a relaxed ambiance.

Cilantro restaurant is the temple of modern Indian gastronomy and Teppan is the place to be for ultimate Japanese dishes and other Asian culinary delights.

The Breakers Bar serves light meals as well as a wide selection of international wines and the largest collection of whiskies and spirits on the island.

Other dining options include romantic dinner under the Raj tent, on the jetty, on the beach, by the BBQ counter or within the privacy of your own villa.

With our “Dine around” concept, guests of Maradiva can dine at the three restaurants at our sister property, Sands Suites Resort & Spa.

Are the bar and restaurants open to non-hotel guests?

We are open for non-hotel guests upon reservation only.

Is there a dress code for the restaurants?

For an ultimate dining experience and to define simple fashion rules when it comes to a dress code on entering our restaurants, we would like to ask you to respect the following rules:

During day time: Casual wear
During dinner time: Casual smart. Gentlemen are requested to wear shirts and pants. Bermuda shorts, sleeveless shirts and tongs are not allowed.

SERVICES

Do you provide airport transfers?

Our Concierge will be pleased to assist for airport transfers via our chauffeur drive or taxi services. Please email your flight details and booking confirmation number to concierge@maradiva.com

Does Maradiva do weddings?

With our ‘one wedding a day’ concept, you can rest assured that you will get our undivided attention and our dedicated wedding planner will assist in tailoring your special day. Renewal of vows and wedding anniversary packages are also available. For further information, please feel free to e-mail us on weddingplanner@maradiva.com

PHOTOGRAPHY & DRONE

Are guests allowed to take drone footage in the resort?

For safety and privacy reasons, drones and other flying devices of a similar nature are not allowed in the hotel premises. The Management may grant special permission for resort-specific promotional photography purposes. In such cases, guests will be notified in advance.

For any queries, please email us on info@maradiva.com

COVID-19

What new cleaning rules does Maradiva have in relation to COVID-19?

Given the current situation in regards to COVID-19 virus, Maradiva Villas Resort & Spa has implemented enhanced standards of operating procedures (SOPs) in view of providing clinical levels of cleanliness at our resorts. These SOPs have also taken into consideration the guidelines set by World Health Organisation (WHO) and the local Tourism Authority:

These measures include the following:

• The cleaning of surface areas with recommended disinfectants and deep cleaning procedures for guests’ rooms, restaurants, spa, gym, lobby and all public areas.
• The implementation of protocols for guests, suppliers, employees and contractors and sanitisation guidelines to minimise transmission risks and cater for the social distancing requirements. Sanitizers have been placed in guests’ rooms and public areas while flyers on precautionary measures have been displayed in rooms, public areas and on employees notice boards.
• Food safety; the display of food at the buffet, the handling, processing and disposal of food to avoid cross-contamination, the sanitisation of kitchen utensils among others.
• Training guidelines for our employees at all levels.
• We are also considering the use of technology in view of minimising contact with surfaces and hotel staff. ​

What is the protocol if a guest is suspected to have the virus at the resort?

Maradiva has a pre-designated isolation room at the resort for suspected COVID-19 cases, with limited staff access. The concerned authorities will be informed on the situation and a transfer arrangement to a local quarantine centre will be organised accordingly.

I am due to travel to Mauritius, should I still come?

Of course. Mauritius has been recognised as a safe travel destination by the World Travel and Tourism Council (WTTC). The successful outcome for our island can be attributed to the fact that the government put in place a series of stringent measures to prevent the spread of the COVID-19.

Guests travelling to Mauritius will have to carry out a PCR test at least 5 days prior to travel. A negative test is a prerequisite for boarding the plane and you will be subject to a compulsory 14 days quarantine.

For further information, please click here.